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Archive for: April, 2012

How to Benefit from Client Feedback

April 26, 2012 1 Comment »

One of the most common expressions, at least where I come from in The United States, is that “Ignorance is Bliss”. As I sometimes do agree this way of thinking may be beneficial when attempting to find my “spiritual center” in my personal life, I absolutely do NOT agree this particular mindset belongs in a [

A Little Loyalty Goes a Long Way

Reflecting back over the last few years I have spent in the translation industry, I wanted to see as to how many of my original clients are still with us today. That prompts a great discussion on the topic of customer loyalty. I began to ask myself what I did to create such loyalty. Believe me when […]

How To Exceed Client Expectations

A sales representative’s ability to correctly interpret the needs of both prospective and recurrent clients is extremely crucial in the sales process today. Here are four helpful tips about how to exceed client expectations through better communication, and instantly increase sales revenue. ANTICIPATE – Remember to take

Tips of how to close a Sale

April 10, 2012 1 Comment »

Being an Account Manager involves sending numerous detailed quotes on a daily basis. Sometimes, prospects are just shopping around and are comparing prices and, on other occasions, they are requesting quotes to get a budget approved for a future translation project. The success rate in being able to close a sale depends not