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How to Achieve Customer Loyalty

In a previous post, we identified the fact that it is a lot more expensive to gain new clients than to retain existing ones and that an increase of 5% in client retention can lead to an average of 75% increase in the average business’ profitability. Here are a few more important strategies that will […]

How Can We Boost Customer Loyalty

It is a well known fact that it is a lot more expensive to gain new clients than to retain existing ones. In the U.S. alone, only around 50% of all small- and medium-sized businesses have actually proactive strategies in place that ensure their recurrent clients come back for repeat jobs. It is very important […]

When Is a Certified Translation Required?

Here at Trusted Translations we receive many quotes and translation requests for a “one-page document,” e.g. a visa application, high-school diploma, divorce decree, contracts and many other types of documents. What many clients do not know is that these translations in general require a notarized certificate.

How to Handle a Translation for a Video or an Audio?

We at Trusted Translations Inc. receive numerous quote requests for translations of videos and audios. An estimated quote can be provided without the actual video or audio, but since there are many factors that can influence the outcome of the quote, it is always better if the client can provide the source file. Here is t

What is Phone Interpretation Service?

September 18, 2013 1 Comment »

The field of translations includes much more than just document translation; in fact, one important translation service among the various services that Trusted Translations provides is Phone Interpretation Services. But what exactly is a phone interpretation service and what does this service include? The phone interpretat

Six Tips for a Great Customer Service

In many instances, the reason for a prospect to choose to go with a provider is not because of the lowest quote the prospect received, but rather due to the immaculate customer service received by the Account Manager. Well, what exactly is Customer Service and what is it made of? The Institute of Customer Service has [&hel

Why to Compare Apples with Apples

We receive a vast amount of quote requests during the course of the day and, as the economy nowadays is still going through difficult times, most prospects and clients are not only requesting one quote but several quotes from other translation agencies as well. In other words, your prospect or client will be comparing yours

What Is Involved in a Website Translation

July 17, 2013 1 Comment »

At Trusted Translations we receive a lot of quote requests regarding website translations, and many times the client does not always realize how time-consuming the process of analyzing a complete website is when only a web link has been provided. Before the website content can even be quoted/translated, the content firs

Why Website Translation is Essential in Today’s Globalization

More and more companies are having their websites translated into multiple languages in order to increase their market share given today’s globalization. It is no longer sufficient to sell your product nationally; in order to increase your profit, revenue and market share, you need to make your product available to a

Plan Your Translation in Advance

It happens a lot of times that after a client receives a quote for a translation, several days pass until a decision is made. However, once the decision has been made to move forward, in many cases the client requests the translation to be delivered as soon as possible. This additional pressure is very common in our [&hel

3 Ways to Improve Translation Quality

It is extremely difficult to measure the quality of a translation, considering that there may be many options for a specific text being translated in several different ways, all of them being correct. But what exactly is a good translation? Here at Trusted Translations, we pride ourselves in delivering high-quality trans

Interpretation Service in the Soccer World

The moment has finally arrived in which the two heavy weights of the European Soccer will finally meet in their first Champions League Semi-Final match; Bayern Munich against Barcelona. The record winning German Champion against the world´s best team with the world´s best player, who is Lionel Messi. The biggest clubs are

Translation Quotes: Speed Gets you First

The speed in which a client request is processed will determine in many cases whether the prospect will move forward with a translation project or not. A professional approach will put you on the road to success. There are several ways by which we receive quote requests: e-mail, phone calls and through our website. Each [&h

Differences in Normal and Rush turnaround time for translation projects

May 23, 2012 1 Comment »

It is very common in my job, that I receive a request to have some documents translated as soon as possible. In addition to the translation request, many times the client also requests 2 different turnaround times; a normal one and one based on a Rush basis. What do we as a Translation Agency have […]

“Tips of how to Anticipate your Clients’ Needs”

Clients generally contact Translation Agencies when they need a document translated as soon as possible for a business meeting or transaction. In other words, the nature of the Translation business is very re-active, as to being pro-active. I will give you a few tips of how you can change that situation as an Account Manage

Tips of how to close a Sale

April 10, 2012 1 Comment »

Being an Account Manager involves sending numerous detailed quotes on a daily basis. Sometimes, prospects are just shopping around and are comparing prices and, on other occasions, they are requesting quotes to get a budget approved for a future translation project. The success rate in being able to close a sale depends not

What to do when negative feedback is received from a client on a translation project

From time to time, it can happen that negative feedback from a client is received after a translation was delivered. Many factors can be involved and most of the time the complaint is quality. In the Translation Industry, it is very important for an Account Manager to completely understand the scope of the translation proje

Various Translation Techniques

I would like to start this blog by telling you a story of what actually happened once in our office. A prospect had called our office and wanted to get further information regarding our costs per word and translation services and asked one of our new Account Managers if we had “one of those translation […]

Seven Tips of how to generate more Sales

February 6, 2012 1 Comment »

As times are getting harder and as the world economy is running on the brink of going through another word wide recession, it is only normal for companies to go through their goals and objectives to see what realistically can be reached and what adjustements might need to be implemented in order to meet these […]

Methods of Prospecting in the Translation Industry

January 16, 2012 1 Comment »

As the world economy has been hit very hard and is still recovering very slowly, it is important to not only look into the future, but to also analyze the current situation: How new clients can be found and retained; in other words, Prospecting. Global recession has become reality and so it has become very […]