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Can learning a language increase your market value?

Nowhere is the impact of globalization as tangible as it is working for a company in the translation services industry. As an account manager, every day I receive more and more requests ranging from small mom-and-pop outfits to huge, multi-national Fortune 500 companies all with the same goal of reaching a broader, global a

Six Tips for a Great Customer Service

In many instances, the reason for a prospect to choose to go with a provider is not because of the lowest quote the prospect received, but rather due to the immaculate customer service received by the Account Manager. Well, what exactly is Customer Service and what is it made of? The Institute of Customer Service has [&hel