Have you ever received an email from a company in the middle of an ongoing project and thought to yourself, “I have never felt so ridiculed in my life.”? As the use of non-verbal business communication channels such as email, text messaging and online chat continue to grow, the importance of accurately conveying your in
A 100% quality guarantee is always a phrase a paying customer likes to hear before starting any given project. When this promise is presented, customers regularly feel the potential provider is confident and reliable enough to take on the proposed task. All too often, providers use this selling tactic to their advantage
My entire life I grew up hearing from both my parents and school teachers “to assume, makes an A** out of U and ME”. I always felt a jolt of annoyance flash through my body whenever this phrase leaped out of someone’s mouth. I always thought to make an assumption was simply to not state […]