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Posts Tagged ‘communication’

What Your End-Client Should Know about Translation…

It all starts with one thing, effective communication. Effective communication is a key component of all relationships, whether personal or professional. The same is true when you find yourself tasked with carrying out a multilingual translation project with countless moving parts and multiple teams involved. This valuable

The Fine Line: Phone vs. E-mail Communication

At many points during the day as an Account Manager – whether I have a price quote to provide, to ask or to answer project-specific questions, or to get feedback on a finalized project – I find myself asking whether I should call or e-mail a client. In general, phone communication serves as a much […]

Customer Service First

When was the last time you were in need of a service and ended up speaking with a sales or customer service representative with a bad attitude?  My guess is probably not long ago. For example, a common scenario is a company representative answering your call with “Hello, how can I help you?” in a […]

How to Respond without Ridicule.

November 8, 2011 1 Comment »

Have you ever received an email from a company in the middle of an ongoing project and thought to yourself, “I have never felt so ridiculed in my life.”? As the use of non-verbal business communication channels such as email, text messaging and online chat continue to grow, the importance of accurately conveying your in

Gambling Quality

July 19, 2011 1 Comment »

A 100% quality guarantee is always a phrase a paying customer likes to hear before starting any given project.  When this promise is presented, customers regularly feel the potential provider is confident and reliable enough to take on the proposed task.  All too often, providers use this selling tactic to their advantage