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A Little Loyalty Goes a Long Way

Reflecting back over the last few years I have spent in the translation industry, I wanted to see as to how many of my original clients are still with us today. That prompts a great discussion on the topic of customer loyalty. I began to ask myself what I did to create such loyalty. Believe me when […]

How To Exceed Client Expectations

A sales representative’s ability to correctly interpret the needs of both prospective and recurrent clients is extremely crucial in the sales process today. Here are four helpful tips about how to exceed client expectations through better communication, and instantly increase sales revenue. ANTICIPATE – Remember to take