Spanish Translation Blog

How to get more business

It is extremely difficult these days to get recurrent or additional clients to buy more translations. In this blog I will mention a few methods that either the Account Manager or the Marketing/Sales Department can perform in order to receive more translation requests from recurrent clients or new prospects.

Obviously it is the responsibility of the Account Manager to fuel the relationship by keeping a fluid communication with a client either by e-mails or phone. In this regard, it is important to find out what your client actually prefers, whether it be phone call or e-mail, as some do not want to be called.

Besides following up on a regular basis (i.e. a planned Customer Service), it is also important to have your recurrent clients included in several e-mail campaigns that offer a certain discount. Make sure only to include recurrent clients that haven´t bought a translation project within at least the last quarter, as you do not want to offer a discount to a client that recently purchased one. These e-mail campaigns are typically executed by the Sales/Marketing and/or IT department. If the discount does not work as a trigger to buy, at least the campaign will help you feed your share-of-mind.

Another way of trying to recover customers, is to call them up directly and ask them if they have any translation needs in the near future. This method is a lot more personalized, however you might end up calling them several times, before actually getting in touch with them.

Online visibility nowadays has become a necessity and not only in one language, but your website should be available into several languages, in order to expand your market share. Obviously the website needs to have informative and competitive contents in order to get your leads to leave their information. However, SEO (Search Engine Optimization) and Adwords are a must when it comes to positioning your website correctly within the internet jungle. This are all tactics that need cooperation between the Marketing and IT Departments.

At the end of the day, it is important to stay positive and to never lose focus. Listen to your clients and make sure their needs are satisfied.