The notion that good sales people must provide great customer service has only been solidified by the current state of the economy. Overall, whether they are purchasing translation services or advertising space, people expect a lot out of the products and services they buy. Both businesses and consumers have a new perspecti
Now, what was Lennon singing about? He was actually talking about mental imagery. Mental imagery is referred to as “visualizing,” “seeing in the mind’s eye,” “hearing in the head,” “imagining the feel of,” etc.). It resembles perceptual experience, but occurs in the absence of the appropriate external
Some people like swans, some relate with eagles and the weird ones associate themselves with ostriches. What do they like about these noisy, oily, ugly creatures, you may ask? Well, it’s their ability in working together as a team. Ducks are known to work together and accomplish the impossible and unimaginable. Ducks cove
Being an avid Cricket (sport) fan, I have been following the Indian team taking on Australia down under. Unfortunately, India has been mutilated in the last 3 test matches against Australia. And it has been a collective failure of batting, bowling and fielding. What exactly is collective failure? In any organization, we wor
In this final episode, I would like talk about the most important tool that all companies nowadays utilize, CRM tools. CRM tools are utilized extensively for managing a company’s interactions with prospects & clients. It involves using technology to organize, automate, and synchronize business processes, sales activit
In this episode, I would like to focus on a very powerful and versatile tool: the phone. The phone is arguably the most powerful tool on your desk. Good salespeople are in demand, and management wants to give them the best possible tools to make them productive. We all understand that selling is a numbers […]
Mozilla Thunderbird is a free, open source email and news client developed by the Mozilla Foundation. It was released on December 7, 2004, it received a shocking of over 500,000 download hits in its first three days of release, and 1,000,000 in 10 days. Thunderbird has a whole host of features and add-ons which together [&h
Salesmanship in the New Century has changed. Top players today listen more than 80% of the time. They really listen and understand the customer’s real concerns. They look for opportunities to solve problems and to take the pain away. They are always striving for improvement. Their focus is to gain the majority of their ta
I would like to start off this blog with this phrase from one of the pioneers of technology and innovation that we lost last week. The person who has single-handedly shaped the world with his creative vision. “Your work is going to fill a large part of your life, and the only way to be […]
Subtitling is one option whenever the source language (original narration) is in a language other than the target audience’s language. Clients typically choose subtitling for media distribution and for broadcasting. In the US, many times subtitling is used for national broadcasting to reach a broader audience. First off,
Several years ago I was invited to spend some time with my aunt in UK. I thought, what a great opportunity! Of course, they use a different currency and drive on the opposite side of the road, but how difficult could the transition be? I mean, at least they speak English there. True, they speak […]
Ask yourself this question: Have you structured your life, environment so that you are more likely to accomplish your most important priorities? For many of us, the answer is no. We start a day with great intentions. But then people start calling and emailing, asking and directing, and soon we can hardly remember what we [&
What really is a translation? Is it someone interpreting one language into another? In reality it is a lot more complex than that. The definition of Translation is the communication of the meaning of a source language text accomplished by an equivalent target language text. For many centuries the prevailing language used
One of the quickest ways to increase your sales is through up-selling, or selling more pricy or add-on products to customers at the time they are placing an order. It’s a great way to increase your revenues, since consumers are basically in a purchasing frame of mind at that time. This can work for products […]
The value of up-selling & cross selling. To increase revenue and margins of an order by selling products / services at higher prices i.e. up-selling or by selling add-on products and accessories, a tactic also known as cross selling, share the idea of needing to prove our consumers that there is something in it for [&he