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Posts Tagged ‘Quality’

Mother’s Day

Mother’s day is a date that holds a very special place in the hearts of many people around the world. Many countries including the US, celebrate on the second Sunday of the month of May, although other countries around the world may choose a different date altogether. Generally Mother’s day is associates with spring and

How Can We Boost Customer Loyalty

It is a well known fact that it is a lot more expensive to gain new clients than to retain existing ones. In the U.S. alone, only around 50% of all small- and medium-sized businesses have actually proactive strategies in place that ensure their recurrent clients come back for repeat jobs. It is very important […]

Why to Compare Apples with Apples

We receive a vast amount of quote requests during the course of the day and, as the economy nowadays is still going through difficult times, most prospects and clients are not only requesting one quote but several quotes from other translation agencies as well. In other words, your prospect or client will be comparing yours

Translation Quotes: Speed Gets you First

The speed in which a client request is processed will determine in many cases whether the prospect will move forward with a translation project or not. A professional approach will put you on the road to success. There are several ways by which we receive quote requests: e-mail, phone calls and through our website. Each [&h

Development of global economy

With the continuous and fast development of global economy, the degree of internationalization is also growing rapidly. Let’s look at China for example. In order to adapt to these new situations, many signs are now in English and Chinese characters. Although with such a complex language, the meaning of the expression

A Little QA May Save Your Project

As clients rush to get translations in on tight deadlines, we as an account management team, production managers, and translator teams feel the same pressure to get your project completed in the best way possible, as quickly as possible. While some projects do not need to be as exact as others and require a lower […]

Tips of how to close a Sale

April 10, 2012 1 Comment »

Being an Account Manager involves sending numerous detailed quotes on a daily basis. Sometimes, prospects are just shopping around and are comparing prices and, on other occasions, they are requesting quotes to get a budget approved for a future translation project. The success rate in being able to close a sale depends not

What to do when negative feedback is received from a client on a translation project

From time to time, it can happen that negative feedback from a client is received after a translation was delivered. Many factors can be involved and most of the time the complaint is quality. In the Translation Industry, it is very important for an Account Manager to completely understand the scope of the translation proje

Patience is Out the Window

Welcome to the year 2012 and guess what, time is still of the essence. Because there is a lot of talk around the world regarding this year being our last year on Earth as we know it, I have the growing sense that more people are in even more of a hurry to get things […]

How to quote a document for translation Part 1.

October 21, 2011 1 Comment »

Whenever an Account Manager receives a document for quotation purposes for a potential translation project, it is absolutely necessary for the Account Manager to understand and know the driver of the translation project, in order to quote accordingly. There are 3 possible drivers: Quality, Time and Price. The highest transl

4 Things Every Client Should Know (Part 2)

September 12, 2011 1 Comment »

In my last blog I began explaining about the four most important factors a client should consider before beginning a translations project. I covered the importance of knowing the specific dialect of your target language, and how important it is to know when your deadline is for the completion of the project. Today I will [&

Gambling Quality

July 19, 2011 1 Comment »

A 100% quality guarantee is always a phrase a paying customer likes to hear before starting any given project.  When this promise is presented, customers regularly feel the potential provider is confident and reliable enough to take on the proposed task.  All too often, providers use this selling tactic to their advantage