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Posts Tagged ‘customer service’

Can learning a language increase your market value?

Nowhere is the impact of globalization as tangible as it is working for a company in the translation services industry. As an account manager, every day I receive more and more requests ranging from small mom-and-pop outfits to huge, multi-national Fortune 500 companies all with the same goal of reaching a broader, global a

Six Tips for a Great Customer Service

In many instances, the reason for a prospect to choose to go with a provider is not because of the lowest quote the prospect received, but rather due to the immaculate customer service received by the Account Manager. Well, what exactly is Customer Service and what is it made of? The Institute of Customer Service has [&hel

Trusted Translations Review: Personal Touch

When you contact a company offering translation/interpretation services, who exactly are you looking for? Do you want to a customer service rep or an actual project/account manager who is in direct contact with various sub-divisions of the production department and knows the inner workings of your project? Trusted Translat

The Priceless Price Quote

Following the ideas outlined in my last blog post, today I will elaborate on another fundamental aspect of the Account Manager – Client relationship: the formulation of the price quote. As soon as I, as an Account Manager, receive a request for information from a new client – either through our online form, by phone, [&

Customer Service First

When was the last time you were in need of a service and ended up speaking with a sales or customer service representative with a bad attitude?  My guess is probably not long ago. For example, a common scenario is a company representative answering your call with “Hello, how can I help you?” in a […]

Don’t be afraid to ask!

One of the fun things about this job, as a sales person, are the sometimes “out there” questions that we get over the phone from prospective clients. “How do I email you my document if it’s physically in my hand? Can you translate 10,000 words in 1 hour? I understand that if you’re not in […]