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Customer Service First

When was the last time you were in need of a service and ended up speaking with a sales or customer service representative with a bad attitude?  My guess is probably not long ago. For example, a common scenario is a company representative answering your call with “Hello, how can I help you?” in a […]

How to Benefit from Client Feedback

April 26, 2012 1 Comment »

One of the most common expressions, at least where I come from in The United States, is that “Ignorance is Bliss”. As I sometimes do agree this way of thinking may be beneficial when attempting to find my “spiritual center” in my personal life, I absolutely do NOT agree this particular mindset belongs in a [

How To Exceed Client Expectations

A sales representative’s ability to correctly interpret the needs of both prospective and recurrent clients is extremely crucial in the sales process today. Here are four helpful tips about how to exceed client expectations through better communication, and instantly increase sales revenue. ANTICIPATE – Remember to take

Motivation Station

Staying motivated at the office after an extended period of time on the job is a challenge for most people no matter what their age or profession. Often, they find themselves repeating the same monotonous tasks while spewing out duplicate emails and conversations all-day-every-day without a new challenge to stimulate their

Patience is Out the Window

Welcome to the year 2012 and guess what, time is still of the essence. Because there is a lot of talk around the world regarding this year being our last year on Earth as we know it, I have the growing sense that more people are in even more of a hurry to get things […]

How to Sell More: Part 2

In part one of my “How to Sell More” blog series, I had touched on two important factors about how concentrating on oneself through continued education and improved efficiency can directly increase sales revenue. For this segment, I want to focus on the value of two basic sales fundamentals. Pitching Your Product/Servic

How to Sell More.

November 30, 2011 1 Comment »

There are just a few questions in life to which, even attempting to confirm, a definitive answer is virtually impossible.  The first question could involve finding the meaning of life and the second probably would include locating the key to an afterlife.  The third question though, seemingly to be not as profound, often

How to Respond without Ridicule.

November 8, 2011 1 Comment »

Have you ever received an email from a company in the middle of an ongoing project and thought to yourself, “I have never felt so ridiculed in my life.”? As the use of non-verbal business communication channels such as email, text messaging and online chat continue to grow, the importance of accurately conveying your in

Top 4 Tips For Rush Translations

In today’s expanding global market, the importance of delivering high quality projects at competitive prices with tight deadlines has never been so critical.  While working as a senior account manager in the translation industry, I see that “RUSH” projects with short turnaround times are starting to become a common c

Gambling Quality

July 19, 2011 1 Comment »

A 100% quality guarantee is always a phrase a paying customer likes to hear before starting any given project.  When this promise is presented, customers regularly feel the potential provider is confident and reliable enough to take on the proposed task.  All too often, providers use this selling tactic to their advantage

TESTING…1-2-3…TESTING

After 4 years of working as an account manager in the translation industry, I would place the TEST TRANSLATION step as the most important phase of the translation process for both the 1st time customer and experienced provider. All too often, the project scope and turnaround time is under estimated when a TEST TRANSLATION i

“Assuming” Translation Services

June 1, 2011 2 Comments »

My entire life I grew up hearing from both my parents and school teachers “to assume, makes an A** out of U and ME”.  I always felt a jolt of annoyance flash through my body whenever this phrase leaped out of someone’s mouth.  I always thought to make an assumption was simply to not state […]