Despite it being in the heat of summer, Christmas in Argentina isn’t as different as you would think. With a strong European influence, Christmas in Argentina is much more similar to Europe and North America than other countries in South America. However, with over 90% of the population identifying themselves as Roman...
In this episode, I would like to focus on a very powerful and versatile tool: the phone. The phone is arguably the most powerful tool on your desk. Good salespeople are in demand, and management wants to give them the best possible tools to make them productive. We all understand that selling is a numbers […]...
After graduating from college, I decided that I was going to explore the world. The day after graduation I was on an airplane to Amsterdam and have not looked back since. I have lived in over ten different countries over the past twelve years, and in every country I have tried to learn the native […]...
It has become more and more difficult to win new clients and maintain the existing ones as the global economy is experiencing one of its toughest moments in history. Unemployment rates are rising in all continents, governments are in record high debts and there doesn’t seem to be any clear solutions on the horizon. Ho...
There are just a few questions in life to which, even attempting to confirm, a definitive answer is virtually impossible. The first question could involve finding the meaning of life and the second probably would include locating the key to an afterlife. The third question though, seemingly to be not as profound, often ...
When requesting a quote, you can simply call, email or fill out an online form, so that a sales rep can contact you. What the prospect is not expecting are the many questions that they will be asked by this sales rep. From what format the files are in, to how you’re expecting the files […]...
Have you ever asked a translation agency to provide you with a client reference or a test translation before you use their services? I am very sure you have, as in today´s translation industry there are millions of translation agencies offering you their services. How does one differentiate one agency from the other? Price...
How many times have you ever heard someone say “Love is the International Language” or “The Language of Love” or “Love knows no Language”? We have all heard these phrases used throughout our lives, and although I cannot disagree with these phrases, a music event that I attended this last weekend made me realize ...
Mozilla Thunderbird is a free, open source email and news client developed by the Mozilla Foundation. It was released on December 7, 2004, it received a shocking of over 500,000 download hits in its first three days of release, and 1,000,000 in 10 days. Thunderbird has a whole host of features and add-ons which together [&h...
A side-by-side translation is a two column table with the source language text in one column (usually on the left) and the target language in the other (usually on the right). Besides being a preferred layout for clients like the UN, the question here is: When is a side-by-side translation a good option to offer […]...
Have you ever received an email from a company in the middle of an ongoing project and thought to yourself, “I have never felt so ridiculed in my life.”? As the use of non-verbal business communication channels such as email, text messaging and online chat continue to grow, the importance of accurately conveying your in...
Salesmanship in the New Century has changed. Top players today listen more than 80% of the time. They really listen and understand the customer’s real concerns. They look for opportunities to solve problems and to take the pain away. They are always striving for improvement. Their focus is to gain the majority of their ta...
As we all know, planning is one of the most valuable tools to reach success. Steve Jobs did not just wake up one random morning and build an iPhone, Barack Obama did not just wake up and just become President of the United States, and even on a smaller scale, we all have a plan […]...
Whenever an Account Manager receives a document for quotation purposes for a potential translation project, it is absolutely necessary for the Account Manager to understand and know the driver of the translation project, in order to quote accordingly. There are 3 possible drivers: Quality, Time and Price. The highest transl...
A potential client sends a sales rep material they would like a translation quote on. You gather all the project details, have your back-office analyze the files, and with that analysis you determine how much to charge, and send the client a price quote. A couple of days later you receive a call from this […]...
In today’s expanding global market, the importance of delivering high quality projects at competitive prices with tight deadlines has never been so critical. While working as a senior account manager in the translation industry, I see that “RUSH” projects with short turnaround times are starting to become a common c...
I would like to start off this blog with this phrase from one of the pioneers of technology and innovation that we lost last week. The person who has single-handedly shaped the world with his creative vision. “Your work is going to fill a large part of your life, and the only way to be […]...
A couple of weeks ago I received a request from a very well respected Medical Doctor to have his documents translated, but then he requested to have a back-translation as well. Although this is certainly not the first time I have had this request in my years as an Account Manager for one of the […]...
I came up with this idea after closing a workshop with my sales staff on how to deal with a “no” from a client. As a bilingual speaker and being in the translation business sector, I am always interested in idioms. For instance, one thing I find funny, and trust me pretty useful too, is […]...
Did you know there are over 6,500 languages worldwide? And that only within the U.S. there are over 300 languages spoken? Did you also know that more than 60% of Internet traffic comes from native speakers of languages other than English? For instance, the Spanish-speaking market represents about $1 trillion worth of purcha...